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Job Description:

Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.

The position of CIR Analyst – Credit & Collections (TH) will be located at 3M Global Service Center, Philippines.

The position of CIR Analyst (TH) will be located at 3M Global Service Center, Philippines.

End-to-End CIR activities including Credit and Collections process and Complaints Management

Complaint Management

Receive and log customer complaints through designated channels.

Analyze complaint details to determine root cause and ...