Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience and delivering exceptional customer service and achieving sales goals.

Key Responsibilities Deliver exceptional customer service at all times across all sections of the Chocolate Shop and over the phone. Greet all customers with a warm welcome and provide a memorable experience. Educate and inform customers on Lindt chocolate products with passion and in‑depth knowledge. Actively sample products and discuss taste profiles and ingredients. Upsell and contribute to daily sales budgets, increasing customer transaction spend. Inform customers of current in‑store promotions, events and directed information. Assist customers in selecting quality Lindt products and encourage additional sales. Serve multiple customers simultaneously, maintaining acknowledgment and communication. Multi‑task between store operational tasks and customer service. Process customer orders through th...