**Responsibilities**

Transform the Operations Team and Customer Experience

+ Lead the transformation of the Operations team by transforming the ownership of the customer experience in the Search/Buy, Manage & Review and Claims episodes.
+ Leverage new ways of working under the Customer Experience transformation to deliver greater adoption of the digital tools provided as part of the technology transformation towards micro services.
+ In the Search/Buy, improve the adoption of E submission via E-POS, use of the auto underwriting engine, first premium digital payment and e contract.
+ In Manage & Review, implement further improvements to the minimum viable products of the CRM.
+ Improve workforce management capabilities of the contact center
+ Deliver CWS and increase the usage of digital servicing with end-to-end capabilities.
+ In cross episodic capabilities, increase the use of digital renewal premiums while reducing the cost of transactions.
+ I...