Group COO – Operations & Systems Leadership

IBMC is assisting our client in hiring a Group COO to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia.

Key Responsibilities

• Strategic & Operational Leadership – Translate the group’s strategic vision into measurable operational frameworks and goals, define and manage group-wide KPIs and OKRs, and lead operational planning, forecasting, and execution to support group expansion.
• Full Process Audits – Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.
• Risk & Scalability Management – Continuously assess current processes and systems for scalability, build a forward-looking risk framework, and drive preventive actions to avoid growth disruptions.
• Process Optimization & SOP Development – Design, document, and roll out SOPs for all major operational domains (onboarding, customer success, marketing,...