Chief Architect – Professional Services EMEA

United Kingdom - London

The Senior CXone Solutions Architect — GSI Engagement is a senior technical and consultative role focused on partnering with GSI partners and pre-sales teams to design CXone solutions aligned to customer needs and NiCE best practices. This individual serves as the primary NiCE subject-matter expert and liaison for GSI partners such as Accenture, Capgemini, Deloitte, and IBM Consulting, bringing platform depth and consultative rigor to the solution design process.

The Senior CXone SA — GSI works at the intersection of pre-sales and GSI collaboration, ensuring that proposed solutions are technically sound, commercially aligned, and grounded in what NiCE can confidently deliver. Solution delivery is executed in partnership with NiCE’s DSA organization; this role’s focus is the design and scoping phase, where early decisions have the greatest impact on customer outcomes.

The ideal candida...