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Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Business Process Manager reports to the Manager Customer Success and is part of the Customer Success team and the Branch shared services group. A key contributor to the Branch shared services team and ambassador of Business Process Management and Change Management expertise within the Branch.

This position is responsible for championing process simplification or removal of complexity from existing processes to achieve optimal output or an elevated customer service. They will also work on designing, modelling, ...