Location
helsinki
Posted
June 14, 2026
Commute
Local Area
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Job Description
Chatbot Specialist
We’re looking for a Chatbot Specialist to join us at Telia.
I’m Jerry Villa, Head of Online Sales, and I’m searching for someone ready to grow with us. We’re a supportive, forward‑thinking team focused on developing e‑commerce sales, maximizing conversions, and turning digital customer insights into smart business growth. Note: This position is a temporary parental leave replacement.
What you’ll do:
- Take ownership of the daily operations of the chatbot, ensuring continuity and monitoring performance.
- Analyze customer journeys to optimize the digital experience.
- Develop and support stakeholder collaboration, managing and updating digital content in accordance with conversational design guidelines.
- Create comprehensive reviews of customer feedback and analyze digital journeys to proactively identify technical errors or areas for improvement.
- Consult and collaborate closely w...