Job Description

As part of the Customer Fulfilment – Cards team, you will be responsible for managing end-to-end chargeback operations across both issuing and acquiring. This includes dispute resolution, reporting (FLD/TC-40), fee recovery, and fund settlements, ensuring all activities are executed with accuracy, efficiency, and a strong focus on service excellence. You will play a key role in maintaining robust controls and compliance, adhering to the bank’s policies, regulatory requirements, and service level agreements. Reporting to the Associate Vice President – Customer Fulfilment Cards, you will be part of a dynamic team of 43 professionals, contributing to operational efficiency, risk mitigation, and continuous improvement in a fast-paced environment.

What You’ll Be Doing

• Manage end-to-end chargeback operations including copy requests, disputes, fraud reporting, pre-arbitration, and compliance as per Visa/Mastercard regulations.
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