At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting‑edge solutions, and the highest standards of governance.

Key Responsibilities

• Manage end-to-end chargeback operations including copy requests, disputes, fraud reporting, pre‑arbitration, and compliance as per Visa/Mastercard regulations.


• Monitor incoming chargebacks and ensure timely processing and posting of debits to merchant accounts with required approvals.


• Conduct monthly monitoring of excessive chargebacks in line with scheme regulations and highlight risks.


• Process temporary credits accurately in the card system in accordance with internal policies and controls.


• Ensure timely and clear communication with customers at every stage of the dispute lifecycle.


• Submit all chargeback and compliance documentat...