Chargeback Clerk

The Chargeback Clerk is responsible for managing and resolving guest credit card chargeback disputes within established credit card processing timelines. This role gathers, organizes, and submits the required supporting documentation to effectively respond to chargeback cases and minimize financial losses.

The position is also responsible for researching and processing Sail & Sign inquiry cases, ensuring accurate resolution of onboard charges and account-related concerns. The Chargeback Clerk collaborates closely with internal departments and external partners, including banking institutions, credit card companies, and collection agencies. Success in this role requires strong analytical, organizational, communication, and computer skills, as well as the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Review, research, and respond to credit card chargeback disputes by submitting supporting docu...