Job Summary We are seeking a competent and process-driven Change Manager to lead the end-to-end Change Management lifecycle, ensuring controlled, efficient change implementation with minimal service disruption through strong ITIL expertise, risk assessment, and stakeholder coordination. Responsibilities Manage the full Change Management lifecycle adhering to ITIL frameworks and organizational policies to ensure compliance and effectiveness. Evaluate, prioritize, approve, or reject change requests within SLA timelines by assessing risk, impact, and quality to maintain service stability. Lead and coordinate Change Advisory Board (CAB) and Emergency CAB meetings to facilitate stakeholder engagement and informed decision-making. Conduct impact analysis and risk assessments for all changes, defining and enforcing mitigation and rollback plans to minimize disruption. Monitor change implementation outcomes and maintain post-change incident rates below defined thresholds to ensure service reli...