Role Overview

The Change Manager will play a pivotal role in ensuring the smooth transition from Cherwell to ServiceNow at Datacom. This role requires expertise in IT Service Management (ITSM), change leadership, stakeholder engagement, and risk mitigation to drive adoption and ensure minimal disruption.

What You Will Do

• Develop and execute a change management strategy
• Identify potential risks and resistance
• Define success metrics
• Collaborate with stakeholders
• Conduct workshops and training sessions
• Develop clear communication plans
• Assess the current operating model
• Oversee data migration and system integrations

Why It Might Be a Fit

Proven experience in Change Management within ITSM environments, strong knowledge of ServiceNow and ITIL frameworks, demonstrated success in leading large‑scale transformations, and excellent communication, stakeholder management, and ...