RESPONSIBILITIES

Demand/Enhancement Management

• Understand business requirement of store POS system: stakeholder identification; capture goals, pain points, and constraints
• Map as‑is/to‑be processes; identify gaps and impacts
• Coordinate with professional team for demands/enhancements delivery
• Execute UAT with market stakeholders and coordination for issue validation and fixing.
• Coordination for post go-live issue fixing and validation
• Get feedback from market stakeholder for benefits.

Problem Management

• Monitor the trend of incident tickets and service request tickets, identify opportunity to deduct the number of tickets by problem resolution;
• Coordinate with professional team for problem resolution
• Execute UAT with market stakeholders and coordination for issue validation and fixing.

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