The CCaaS Senior Developer is responsible for designing, developing, and maintaining scalable software solutions for Contact Center as a Service (CCaaS) platforms. The role involves working with modern CCaaS technologies, including Computer Telephony Integration (CTI) , and integrating them with enterprise systems to enhance overall customer experience. The candidate will also contribute to solution architecture, performance optimization, and platform stability.

Job location: Pune, Bengaluru, Chennai, Hyderabad, Mumbai kolkata

Experience: 7 years to 13 years

Key Responsibilities

• Design, develop, and maintain CCaaS applications, including implementing new features, bug fixes, and enhancements.
• Configure and implement CCaaS platform capabilities such as skill-based routing, ACD, IVR / call flow development, Quality Management, Wo...