POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations.

Guest Expectations

Well-Trained

• (Hassle Free) Always says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Is very knowledgeable and answers guest questions quickly and accurately
• Is well prepared and remains calm and productive during busy times; does not look rushed.

Neat and Well -Groomed

• (Clean) Follows JIB uniform and grooming standards.
• Cares about...