**Job Description:**

+ Lead administrative and strategic initiatives for the Credit and Collections team.
+ Conduct quality audits and implement improvement plans.
+ Manage reporting, compliance, and governance activities.
+ Collaborate with leadership on strategic projects and process enhancements.
+ Drive continuous improvement and innovation in collection processes.
+ Oversee team development, engagement, and succession planning.
+ People Manager of a team of up to 10-12 Credit/Cash/Collection Representatives.
+ Builds an engaging culture of teamwork and respect.
+ Responsible for engaging with and being accountable for the quality and performance of the Cash Collection Services to stakeholders at all levels within the business.
+ Proactively manages the collection process to deliver payment on time from customers.
+ Reviews and approves exceptional credit terms, and/or credit hold releases.
+ Defines actions to improve Days Sales Outstandin...