**Job Description**

The Cash Application Lead will be responsible for supporting all internal and external customer needs in the area of cash applications/disputes as well as handling escalations from the SSC Cash Applications team. The individual will work exception reports to correctly apply payments to customer accounts, respond to inquiries regarding cash applications, and other cash applications functions needed as well as complete testing/research for process improvement initiatives.

**Responsibilities**

+ Provide additional support to employees on escalated issues and acts as a resource for procedural questions
+ Run/Analyze production reports to proactively identify any trends or issues that may impact our customers.
+ Respond to customer requests for W9 and payment method within 48 hours of receipt (i.e., ACH routing information, lockbox addresses, etc.)
+ Gather and prepare data for external and internal audits
+ Provide ad hoc reportin...