Overview

Develops new and existing national carrier partnerships through effective collaboration. Serves as key advocate and primary contact in our carrier relationships. Responsible for identifying efficiency and revenue growth opportunities with our carriers and implementing carrier best practices. Works closely with key stakeholders such as Operations, Sales, IT and Business Development to ensure that the processes and systems support business objectives.

• Builds, grows, and retains strong carrier relationships by providing customized quality service.
• Identifies present and future performance gaps; translates gaps and organizational needs into an action plan to achieve key performance metrics. Identifies needs that can be met through Paychex offerings and those that require alternative approaches or process improvements.
• Serves as coordination and communication lead...