The successful candidate will lead the development, implementation, and governance of cargo industry quality standards and performance initiatives, driving continuous improvement in service excellence and customer experience across the cargo network. Leveraging the principles and methodologies of Cargo iQ, the role will work closely with internal stakeholders, service providers, and industry partners to enhance operational performance, data quality, and process compliance.

• Ensure ongoing compliance with IATA Cargo iQ certification standards and requirements
• Lead the preparation, coordination, and successful completion of Cargo iQ audits conducted by external auditors
• Maintain and continuously enhance the Cargo iQ Quality Manual, training materials, and Cargo iQ-related operational procedures within the Cargo Procedures Manual (CPM)
• Drive the a...