Childcare Advisor (Customer Support / Case Management)
Location:
Houston, TX (Onsite)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Duration: Contract Assignment, up to 4 months
Employment Type: Temporary

Position Overview
We are seeking a Childcare Advisor to join a high-volume support center environment, providing case management and customer service to families seeking childcare solutions. This role serves as the primary point of contact for parents and guardians, offering guidance through childcare options, eligibility requirements, and funding application processes.

This position requires a strong balance of customer service, attention to detail, and administrative accuracy in a fast-paced, performance-driven environment.

Key Responsibilities
Customer Engagement & Support
Serve as the primary point of contact for parents and guardians, managing inquiries from initial contact through resolution
Deliver a high-quality customer e...