HomeCare / House Call Service
About the Role
We are looking for a proactive and resourceful Care Coordinator Executive to manage incoming patient cases, perform basic triage, and coordinate doctor house calls. This role sits at the heart of our operations - requiring quick thinking, strong judgment, and the ability to manage multiple cases in real-time.
Key Responsibilities
Clinical Triage & Case Intake
. Perform initial triage of incoming cases (calls, WhatsApp, referrals)
. Assess urgency and recommend appropriate care pathway.
. Ask structured questions to evaluate patient condition and risk
Operations, Scheduling & Dispatch
. Manage doctor schedules and coordinate house call routing
. Prioritise cases based on urgency, location, and availability
. Provide accurate ETA updates to patients and manage expectations
. Handle last-minute changes and urgent requests
Client & Family Communication
. Act as the main point of contact for patients and ...