Care Co-ordinator / Operations & Resolutions Administrator

The Care Coordinator / Operations & Resolutions Administrator provides essential administrative, operational, and governance support to the Practice Manager and wider team. The role focuses on ensuring the smooth running of practice systems, coordinating patient care, and managing complaints effectively from initial contact through to resolution.

Main duties of the job

The postholder is responsible for leading complaint investigations, maintaining accurate records, and producing clear, timely responses while communicating sensitively with patients and staff. They also support key governance processes such as significant events, audits, and data reporting, ensuring compliance with NHS and practice standards.

In addition, the role contributes to patient engagement and service improvement by analysing feedback, maintaining communication channels, supporting the Patient Participation Group ...