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Cards Operation Specialist

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📍 Ho Chi Minh City, Vietnam
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Location Ho Chi Minh City
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Posted June 12, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

KEY RESPONSIBILITIES

Manage daily card operations activities

  • Monitoring Card Issuance, Card Delivery and Equal Payment Plan program.

  • Account management like re-issuance, replacements and other related card & statement activities.

    • Handle customer inquiries and complaints

  • Contact with customers to resolve inquiries and complaints via all channels (call, email, in-person, etc).

  • Make sure all inquiries and complaints from customer are solved within Service Level Agreement (SLA).

    • Investigate and resolve system issues

  • Work with departments, card organization and partner bank to solve customer’s concerns and handle relevant tasks.

  • Follow-up the Cards System/Gateway implementation and get trained on it.

    • Participate cross-functional projects

  • Participate Company projects to test new development products/features and develop processes.

  • Support ...

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    📍 Location Details

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    City
    Ho Chi Minh City
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    Country
    Vietnam
    🚗
    Commute
    Local Area

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