As a Card Fraud Specialist, you will play a crucial role in safeguarding our company's assets and reputation by investigating, and resolving card fraudulent activities. You will work closely with our Compliance & Risk management team to investigate any matters that are internally identified from our card fraud management systems, proactive assessments or through external events.

Key accountabilities

1. Monitor alerts, transactions and customer accounts for signs of card fraudulent activity using our fraud detection tools and systems.

2. Investigate suspicious activities to confirm card fraud, including engagement with our operations team requesting to contact customers for verification and analyzing transaction patterns (card and non-card related).

3. Prepare detailed reports on fraud cases, including findings and outcomes, and make recommendations to prevent future fraud.

Frameworks, boundaries and decision making authority