Job Objectives – Warranty Processor

• Administer all agreed warranty claims, ensuring that all necessary documentation and parts for return are processed in line with vehicle warranty procedures while maintaining customer satisfaction at all times.
• Establish and employ standard operating procedures for preparing, keeping records, and submitting warranty claims to Nissan Philippines Inc. and/or authorized suppliers, and reconcile them accordingly.
• Sustain a 100 percent approval rate achievement and credited payment settlement by Nissan Philippines Inc.

Administrative and System

• Act as the primary liaison between Nissan Philippines Inc. and Nissan Commonwealth, Inc. regarding customer warranty claims.
• Maintain knowledge of various warranty programs such as recalls, repairs, safety notices, and technical bulletins.
• Prepare and maintain all warranty documents according to distributor and manufacturer requirem...