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Capacity Planning Analyst

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Afni
📍 Quezon City, Philippines
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Location Quezon City
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Posted June 05, 2026
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Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description

Position Purpose:


Essential Functions and Responsibilities:

  • Updates, analyzes and matches FTL staffing/contact/performance levels. Proactively communicates with Resource Management/Operations and clients on any changes needed.
  • Analyze historical and actual call arrival, AHT, shrinkage and attrition to create effective and accurate forecast.
  • Create weekly, monthly, quarterly and annual volume projections, staffing and capacity plans, or reduction plans by account and line of business and monitors forecasting accuracy.
  • Review program contract and build plans aligned to statement of work and client requirements.
  • Review schedule efficiency by running scenarios to address workload interval trend, HOOP and client SLA.
  • Track/maintain seat allocation to ensure enough seats are available for each program.
  • Attends/Host internal and external calls to disc...

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    📍 Location Details

    🌆
    City
    Quezon City
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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