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Capacity Planner Specialist

🏢
Sun Life
📍 Taguig, Philippines
📍
Location Taguig
📅
Posted June 02, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

:
  • Responsible for understanding business processes in order to research, analyze, interpret and advise managers on findings of analysis around the chat volume and staffing of the CCC.
  • Perform calculations and develop forecasts (short term, long term) to formulate responses/recommendations to specific queries from the CCC leaders.
  • Support regular re-forecast efforts by utilizing budget forecast and details received in regards to additional impacts through the year.
  • Track and maintain staff movement, chat volume, AHT, forecast assumptions vs actual chat volume.
  • Support Vacation bid process, training efforts and other events to be planned.
  • Provide Project Teams with process recommendations and workload/staffing forecasts, as required to support changes.
  • Execute and distribute supporting models and analysis.
  • Ensure models meet the requirements of partners and provide recommendations to leadership on the direc...

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    📍 Location Details

    🌆
    City
    Taguig
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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