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Cantonese-Speaking Contact Center Ops Specialist (Hybrid)
Marsh
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kuala lumpur, Malaysia
Location
kuala lumpur
Posted
June 17, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
We are seeking a talented individual to join our Contact Centre team at Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.
We will count on you to:
- Provide quality customer service to clients over phone call or email
- Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
- Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
- Provide testing assistance and support of new systems and tools.
- Support ad-hoc tasks as assigned
- Team Player to ensure contact center KPIs are met