About the Role The Service Advisors (SA) will provide customer service support to Client Customers’ requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries. Responsibilities Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school).
Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
Obsesses over the customer experience and constantly strives to exceed their expectations.
Able to communicate clearly and effectively, both written and verbal in English AND Cantonese.
Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
Approaches problems flexibly and...