**Overview:**

Responsible for directing the day-to-day activities for a unit. Manages approximately 10 FTEs (or with fewer employees but covering diverse disciplines and/or complex functions).

**Primary Responsibilities:**

+ Oversee the daily activities of a unit of employees to meet the objectives of the assigned department.
+ Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable.
+ Resolve disputed transactions in a timely and cost-effective manner. Negotiate effectively on customer calls.
+ Compile month-end data for distribution to and decision-making by management.
+ Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans.
+ Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed.
+ Understand and adhere to the Company’s risk and regulatory standards, policies and controls...