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Call Handler

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Build Recruitment
πŸ“ Crawley, United Kingdom
πŸ“
Location Crawley
πŸ“…
Posted June 09, 2026
πŸš—
Commute Local Area
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Job Description

Call Handler


Location: Crawley


Time: 8am-5pm


Contract: Temp-Perm

Job Description:


As a Call Handler, you will be the first point of contact for residents calling to report housing repairs. Your key responsibilities will include:

Day-to-Day Duties:

  • Handle high volumes of inbound and outbound calls related to repairs and maintenance.

  • Book appointments and update all relevant details in the internal system.

  • Accurately log repair requests and assign them to the appropriate contractor or internal team.

  • Diagnose repair needs based on resident descriptions.

  • Prioritise emergency and urgent repairs for immediate action.

  • Provide empathetic, professional customer service throughout.

  • Keep residents updated on repair progress and manage expectations.

  • Liaise with contractors, housing officers, and other stakehol...
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    πŸ“ Location Details

    πŸŒ†
    City
    Crawley
    πŸ—ΊοΈ
    Country
    United Kingdom
    πŸš—
    Commute
    Local Area

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