Qualifications

• Education: Bachelor’s degree preferred or equivalent work experience.
• Experience:
• 3-4+ years in collections or call center operations.
• 3+ years in a supervisory or leadership role.
• Technical Skills:
• Hands-on experience with PDS Dialer or similar outbound dialer systems.
• Familiarity with telephony dashboards, QA/QC tools, and reporting software.
• Language:
• Must speak and communicate effectively in English (verbal and written).
• Core Competencies:
• Strong personality , able to lead, enforce standards, and drive accountability.
• Can work under pressure , handles high-volume, time-sensitive situations calmly.
• Analytical skills for KPI monitoring and trend analysis.
• Coaching and mentoring ability.
• Compliance and...