Training Program - 5 weeks training program on bank's product & services, CRM systems & On-the-job training.
Shift Timings (Choose One Shift Option): Weekends Shift Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client
Job Description (Non-Sales Role) Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries Customer Fulfillment follow through on case handling and with customers Ensure bank's compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information Job Requirements Candidate without relevant experience are welcomed to apply Although preferred, previous experience in Ca...