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Call Centre QA Analyst (Nightshift)

๐Ÿข
CallForce
๐Ÿ“ Cape Town, South Africa
๐Ÿ“
Location Cape Town
๐Ÿ“…
Posted May 26, 2026
๐Ÿš—
Commute Local Area
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Local Opportunity Near You!

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Job Description

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of โ€˜bottom performersโ€™ as assigned.


Responsibilities:ย 


Coaching



  • Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure traction

  • Internal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns)



Client Feedback & Alignment



  • Escalations (Client Journeys) done daily (call analysis of query)



Reporting



  • Wee...

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๐Ÿ“ Location Details

๐ŸŒ†
City
Cape Town
๐Ÿ—บ๏ธ
Country
South Africa
๐Ÿš—
Commute
Local Area

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