Job Title: Call Center Agent

Department: Customer Support / Service Operations

Location: Pune (Wadgaon Sheri)

Employment Type: [Full-time]

Shifts: Open for Rotational shifts/ US Shifts

Summary:

Our Call Center Agents are dynamic individuals that work in a fast-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.

Essential Duties and Responsibilities :

• Accept and process emails/service requests/updates from clients or technicians via phone and/or email
• Accurately document call information in database
• Update customer with service status and ...