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Call Centre Agent (Senior Associate) - Travel (GDS Expert)
WNS Global Services
📍
Cape Town, South Africa
Location
Cape Town
Posted
June 27, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
Are you passionate about travel and enjoy helping corporate clients plan seamless journeys? We’re looking for a dynamic and experienced Corporate Travel Consultant with GDS expertise to join our vibrant team.
If you thrive in a fast-paced environment and enjoy creating seamless travel experiences, this could be your next big adventure.
What You’ll Be Doing:
- Must be willing to work in a 24/7 environment, including weekends and rotational shifts.
- Demonstrate an excellent command of the English language, both written and verbal.
- Deliver a high-quality customer experience, ensuring strong customer satisfaction (CSAT) scores.
- Ability to identify both stated and unstated customer needs while adhering to defined quality metrics.
- Act as a travel consultant, assisting international customers using GDS systems (e.g., Amadeus, Sabre, Galileo) is essential.
- Manage financial ...