Overview

We are currently seeking an experienced Arabic-English Call Centre Agent to join a growing customer service team within the device protection and claims administration sector. The successful candidate will be responsible for handling customer inquiries, managing claims-related communications, and delivering exceptional customer service while maintaining a high level of professionalism and empathy.

This role is ideal for candidates with previous experience in call centres, customer support, warranty services, insurance claims administration, or after-sales service environments.

Key Responsibilities

• Handle inbound and outbound customer calls related to device protection plans, warranty services, and claims processes.
• Provide accurate information regarding claim status, policy coverage, and service procedures.
• Manage customer expectations and professionally communicate claim outcomes and coverag...