📍 Local Job Near You
Call Center/Help Desk Manager
UIC Government Services and the Bowhead Family of Companies
📍
Anchorage, United States
Location
Anchorage
Posted
June 21, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
**Overview**
**Help Desk Manager (BHAK)**
Bowhead is seeking an experienced and customer-focused **Help Desk Manager** in Anchorage, AK to lead the delivery of enterprise IT services across our organization. This role is responsible for ensuring the consistent delivery of high-quality IT support, maintaining service excellence, and driving continuous improvement initiatives.
The ideal candidate is an experienced IT leader with a solid understanding of IT Service Management (ITSM), ITIL best practices, and enterprise infrastructure. They will oversee daily service operations, manage service desk performance, coordinate cross-functional technical teams, and ensure that IT services consistently meet business objectives and service-level expectations.
This position requires exceptional leadership, communication, and organizational skills, along with the ability to balance strategic planning with operational execution.
**Respons...
**Help Desk Manager (BHAK)**
Bowhead is seeking an experienced and customer-focused **Help Desk Manager** in Anchorage, AK to lead the delivery of enterprise IT services across our organization. This role is responsible for ensuring the consistent delivery of high-quality IT support, maintaining service excellence, and driving continuous improvement initiatives.
The ideal candidate is an experienced IT leader with a solid understanding of IT Service Management (ITSM), ITIL best practices, and enterprise infrastructure. They will oversee daily service operations, manage service desk performance, coordinate cross-functional technical teams, and ensure that IT services consistently meet business objectives and service-level expectations.
This position requires exceptional leadership, communication, and organizational skills, along with the ability to balance strategic planning with operational execution.
**Respons...