Job Overview

The Call Center Trainer is responsible for the creation and execution of training programs, using knowledge of principles and methods for training design, instruction of individuals and groups, and measurement of training effectiveness.

Responsibilities

• Conduct training for new hires and evaluate trainees.
• Identify training and development needs through job analysis, appraisal schemes, and regular consultation with all departments.
• Design and develop training programs based on organization and individual needs.
• Work in a team to produce programs satisfactory to all relevant parties.
• Develop effective induction programs.
• Conduct appraisals.
• Devise individual learning plans.
• Produce training materials for in-house courses.
• Monitor and review progress through questionnaires and discussions with supervisors and managers.
• Ensure statutory training requirements ar...