Supervisor, Call Center Operations

Organize and direct the daily activities of a tech support call center operation. Build, manage, and coach teams of Representatives to deliver exceptional customer service, consistent sales results, and effective task execution.

Accountable for resolving system outages, ensuring Representatives meet quality standards outlined in client contracts, calculating and coaching on call center performance metrics, monitoring sales performance, and analyzing reports to drive efficiency and effectiveness.

Coach Representatives to engage with customers to solve technical issues, consistently offer our Connected Home product, understand their technology, and upsell other protection/tech support solutions based on their needs.

Qualifications

• Ability to handle multiple priorities, work in a fast environment, and manage time effectively.
• Excellent interpersonal skills and ability to build effective relations...