Description
We are looking for a Call Center Specialist to join a busy customer support team. This contract opportunity with potential for a long-term role is ideal for someone who thrives in a high-volume setting, communicates clearly, and can manage multiple priorities throughout the day. The person in this role will support customers, technicians, and internal teams by coordinating service requests, resolving issues efficiently, and maintaining accurate records. You will play an important part in delivering responsive service while helping keep daily operations organized and on schedule.


Responsibilities:

• Respond to a large volume of inbound calls from customers and field technicians while providing timely, attentive support.

• Document service needs by creating detailed work orders and entering accurate information into company systems.

• Review completed jobs and finalize work orders with careful attention to accuracy and completenes...