Call Center Representative

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism and empathy.
• Document all customer interactions in the CRM system.
• Follow communication scripts and standard operating procedures.
• Meet or exceed performance metrics including call quality and handle time.
• Collaborate with team members and supervisors to improve service delivery.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish (spoken and written).