Responsibilities

• Handle inbound and outbound customer calls effectively and professionally.
• Provide accurate information and assist customers with inquiries and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Achieve individual and team call targets and performance metrics.

Qualifications

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 13 years of experience in a call center or customer service environment.
• Skills and Competencies: Strong verbal and written communication skills.
• Skills and Competencies: Proficiency in using call center software and CRM tools.
• Qualities and Traits: Patience and empathy towards customers.
• Qualities and Traits: Ability to work in a fast-paced environment an...