We are seeking a dedicated and customer-focused Customer Service Representative to handle inbound calls related to individual and business tax compliance and general inquiries. In this role, you will support taxpayers by providing accurate information, reviewing accounts, and assisting with payment arrangements.

This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A positive attitude and a commitment to doing what’s right for customers are essential to succeeding in this role.

Key Responsibilities

• Answer high-volume inbound calls in a fast-paced environment
• Resolve Tier 1 customer inquiries and issues
• Review and verify taxpayer account information
• Gather and update key information while actively speaking with customers
• Educate taxpayers on online tools, resources, and current tax policies
• S...