Job Title: Call Center Representative
Job Description
This role focuses on supporting customers throughout the entire sales process, from initial online inquiries and phone calls through to the point of sale. The call center representative responds to customer questions about new and pre-owned vehicles, guides them through vehicle selection, sets and attends appointments, and helps finalize purchases and related paperwork. The position combines customer service, sales support, and administrative responsibilities within a dealership environment.
Responsibilities

+ Respond to customer inquiries about new and pre-owned vehicle inventory via telephone and internet daily.

+ Answer customer responses and reply to customer emails promptly each day.

+ Promptly handle incoming sales calls and customer inquiries as they are received.

+ Determine customer vehicle needs by asking thoughtful questions and actively listening to their requirements.