Description
We’re partnering with a long‑standing, reputable collections organization in Downtown Louisville to hire a Sr. Collections Representative. This is a great opportunity for an experienced call center professional who values coaching, development, and creating a positive customer experience within a performance‑driven environment.
This is an onsite-only role with no remote or hybrid flexibility.
About the Role
To ensure a deep understanding of internal systems, processes, and customer interactions, the selected candidate will begin in a frontline Collections Representative role for the first few months before transitioning fully into the advanced role.
A commitment to coaching, training, and supportive accountability is essential.
There may be an opportunity to handle escalated calls as part of the role.
Key Responsibilities
Drive team performance through consistent coaching, feedback sessions, and training.
Monitor and improve collection rates, ca...