Position Overview
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We are hiring a Call Center Representative in San Fernando, Philippines.

MCI is a leading technology‑enabled business services company. We provide customer experience (CX), business process outsourcing (BPO), and cloud technology solutions across many industries. The role will handle inbound and outbound calls, resolve customer inquiries, and maintain high‑quality service that reflects our company’s standards.

Responsibilities

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• Manage high‑volume inbound and outbound calls.
  
• Provide accurate, timely information on products, services, accounts, and billing.
  
• Resolve customer concerns and, when necessary, elevate complex cases.
  
• Achieve call‑center performance targets, including QA scores, resolution time, and customer satisfaction.
  
• Accura...