Description
A growing healthcare services provider is seeking a Call Center Representative to support patients, providers, and internal departments through exceptional customer service and communication. This role is ideal for someone who enjoys helping others, solving problems, and working in a team-oriented environment. The organization is looking for a dependable and professional individual who can effectively manage a high volume of inbound and outbound calls while delivering a positive customer experience.

Responsibilities

Customer & Patient Support

+ Handle a high volume of inbound and outbound calls

+ Schedule appointments and update customer information

+ Answer questions regarding services, account information, and general inquiries

+ Document interactions accurately within company systems

+ Escalate complex issues to appropriate departments when necessary

Administrative Support

+ Verify and u...