**I.** GENERAL SUMMARY **:**

+ Under general supervision is responsible for the ongoing and uninterrupted flow of calls within the Tufts Medical Center complex through use of the electronic telephone consoles Performs routine duties that require exceptional computer skills, proper phone etiquette, Proficiency in special dietary procedures, and knowledge of routine modified diets and combinations of diet modifications. Food service requests come through x62222 and hospitality and transport requests come through x64357.

**II.** PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS **:**

+ As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that handles multiple hospital services which directly impact patient care

+ Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute t...