Job Description

• Managing large amounts of inbound and outbound calls in a timely manner

• Following call center “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

Qualification Required & Experience

• Diploma

• Track record of over-achieving quota.

• Strong phone and verbal communication skills along with active listening.

• Familiarity with CRM systems and practices.

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• High school degree

Location: Kanda, Accra

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